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How to run freight in AI Dispatch, and what to check when something does not behave. No sign-in needed.
New here? Four articles get you running freight.
- Set up in your first hour
- Get your dispatch line answering calls
- Get your number approved for texting — start early, carrier approval takes days
- Tune your costs, margins, and alerts
How-to guides
Step-by-step for the jobs you do in the app.
- How to set up AI Dispatch in your first hourAI Dispatch answers your phone, reads your email, screens loads, and chases paperwork.
- How to get your dispatch line answering callsYour account is issued a dispatch number when you register — it's shown on the confirmation screen after you verify your email, and again in Settings → Tenant →…
- How to review a call and turn it into a load opportunityEvery inbound call is transcribed and read by the AI before you see it.
- How to screen a load opportunity and decideScreening gathers everything known about a load — the money, the equipment, the broker, the market at the far end — and puts it on one screen.
- How to price a load with the profit calculatorThe calculator answers one question: after everything this load actually costs, what is left?
- How to dispatch a load and track it to deliveryA load starts as a real commitment — you took the freight — and ends when the money lands.
- How to manage your driversEverything the app knows about a driver lives on their page: how to reach them, what they are paid, what hours they have left, their credentials, and what they are…
- How to set up driver check-insA check-in is a question sent to a driver — by text or by phone call — and the answer read back into the load.
- How to get your number approved for texting, and collect driver consentIn the United States, a phone number can make calls the moment you get it — but mobile carriers will not deliver business text messages from it until the business…
- How to upload documents and send a carrier packetEvery document lives in one of three places: on a load, on a driver, or on the carrier (your company).
- How to invoice a load and work with factoringAn invoice belongs to exactly one load and follows a fixed path.
- How to run driver pay and dispatcher payTwo separate things live here.
- How to connect a broker mailbox and work the email inboxMost freight offers arrive by email, not by phone.
- How to invite your team and set rolesget an invitation link, set a password, and land in your account.
- How to tune your settings: costs, margins, hours, and alertssettings too — worth agreeing who owns those numbers.
- How to set up load board searchesA search profile is a standing question — "flatbed out of Georgia, going north, at least $2.40 a mile" — that is re-run every few minutes.
- How to onboard a new carrier(If you are a carrier dispatching your own trucks, you do not need this.)
- How to read the dashboard, daily report, and scorecardsFour different views of the same operation, each answering a different question.
- How to connect your other toolsEverything on this page lives at Settings → Integrations.
- How to build your IFTA worksheetreturn.
Troubleshooting
Find your symptom, and what to check first.
- A call is stuck with no summary, or no opportunity was createdthe call is listed, but there is no transcript, no AI summary, or no load opportunity — and it has been sitting there a while.
- A document will not upload, or was read wrongthe upload fails, the file appears but is empty, the summary is nonsense, or the app refuses to file the document where you want it.
- A driver replied but the check-in still shows Latethe driver swears they texted back.
- An invoice or pay statement will not savethe app refuses an action on an invoice or a pay statement, with a message about its current status.
- Billing, trials, and features that stopped workinga banner about your subscription, a card that will not go through, or automatic features that quietly stopped.
- Calls are not showing up in the appsomeone called your dispatch number and no call record appeared, or the caller heard a busy signal, a network message, or your old voicemail.
- I cannot log in, or a page or button is missingsign-in is refused, you are logged out repeatedly, or a page or button you expect is not there.
- My email inbox is not syncingbroker emails are in your mailbox but not in the app, the last sync time is hours old, or a reply will not send.
- Nothing seems to be processing in the backgroundseveral automatic things stopped at once — call summaries are not appearing, the morning check-ins did not go out, email is not syncing, the daily report is missing,…
- Texts to drivers are not being delivereda check-in or status text was sent and the driver never got it, or the app refused to send it at all.
- The AI got the load details wrong, or a step failedthe rate is off by a digit, the pickup city is the delivery city, the broker's company is wrong — or a screening, summary, or reply draft failed outright.
- The load board is emptyno listings, or a profile that has not returned anything in hours.
- The profit, margin, or pay numbers look wronga load scored red that you know was good, the margin does not match your own arithmetic, or two screens disagree.