What's new

Product updates

The latest improvements to AI Dispatch Copilot. Everything here is live in the product.

September 4, 2026

The week's invoices in one email, and a nudge for the one you forgot

Two loose ends on the factoring packet. Your factor gets the week in one submission instead of five emails, and an invoice that was never actually sent stops looking finished.

Several invoices, one email

Tick the invoices on the Invoices page and send them to your factor as one submission. Each invoice still travels as its own PDF — the invoice, its rate confirmation and its POD — because that is how a factor's clerk files them, and the covering note lists every invoice, its load, its amount and the total so nothing goes missing quietly. The same check runs on every invoice first. If one is missing its POD, or already went, the whole bundle waits and that invoice is named, with a one-click way to take it out and send the rest — a factor that receives three of the five invoices it was told about phones you about the other two.

It will not mix up who gets what

Invoices for two different factors, or a factored invoice alongside one you bill yourself, are shown as the separate bundles they are rather than mailed to whoever came first. Untick one group, or type one address if you know they should all go there.

The invoice nobody sent

An invoice that exists but was never sent is money nobody has asked for, and it looks done on the list. The bell now tells you about a draft that is still a draft after three days, and again at ten. If you send packets from here, an invoice marked submitted with no packet behind it gets the same nudge — and if you emailed it yourself, you dismiss it and it stays dismissed. Each threshold nudges once. After that, the overdue alerts at 30, 45, 60 and 90 days take over.

September 3, 2026

Your fuel tax quarter, worked out

IFTA is a weekend with a shoebox of receipts and a spreadsheet that nobody trusts. The app now does the arithmetic and, more usefully, tells you what is missing before you file — and stops short of telling you what you owe, on purpose.

Miles by state and gallons by state, to the gallons that go on the return

Fuel tax (IFTA) in the sidebar. Pick a quarter and you get every jurisdiction you ran in, the miles, the gallons you burned there, the tax-paid gallons you bought there, and the net — owed or credit. One fleet MPG divides every line, which is how IFTA specifies it. Download it as a spreadsheet with the columns named the way the return names them, so whoever files it does not have to ring you up and ask which column is which.

State miles out of the ELD

If you run Samsara, press Get from ELD and the state miles come from the truck — Motive does not offer this one yet, so a Motive fleet types them in. It shows you what it would write before it writes anything, because these figures end up on a document you sign. A truck it cannot match to one of yours is named rather than skipped — dropping it silently would understate every state that truck ran, and nothing on the page would look wrong. No ELD, or the ELD is missing a quarter? Type it in per state; correcting a figure just means entering it again.

It tells you when it is not finished

The problems are listed above the numbers, not in a footnote under them, because a worksheet that looks finished and is not is the only way this can actually cost you money. It catches a truck with fuel and no miles, a state you bought fuel in but recorded no miles for, a fleet MPG that can only mean gallons were typed as litres, and receipts you have not attached. Until the serious ones are cleared it says the quarter is not ready to file rather than showing you a tidy total.

Bulk fuel is not a credit, and it does not treat it as one

Fuel out of your own tank counts towards your MPG and is not a credit against the state. There is one checkbox for it. Claiming bulk fuel as tax-paid overstates your credit and produces a bill months later, which is exactly the kind of quiet error this is meant to prevent.

What it will not tell you

It stops at gallons. It does not apply tax rates and does not tell you what you owe in dollars. Rates change every quarter across 58 jurisdictions, and a tax figure computed from a rate table that has gone stale looks exactly as confident as a correct one — you would have no way to tell. So the gallons are ours and the tax is your accountant’s, and the page says so before it shows you a single number.

Nothing is guessed from your loads

A load knows where it started and where it finished. A Florida run to Tennessee crosses Georgia, and working the miles out from the two ends would report Georgia as zero — which is precisely what an audit finds and bills for. So the miles come from your ELD or from you, and every row records which one, because an auditor will ask.

September 2, 2026

It works with the rest of your desk now

Two things in this one. Your factor gets a proper submission without you assembling it by hand. And the app stops pretending it is the only software you run — your ELD, your TMS, your spreadsheets, and anything your own developer wants to build.

The factoring packet, assembled and sent

A factor wants one PDF holding the invoice, the signed rate confirmation and the proof of delivery. All three were already here; putting them together was a manual job on every load. Now the invoice page builds it and emails it, to the submissions mailbox your factor actually indexes rather than the rep you call about problems.

And it checks before it sends

This is the part that matters. A factor that receives a packet without a POD does not ring you up and ask for the POD — it rejects the submission, and you find out days later that money you already burned fuel to earn is still sitting in float. So the packet is checked first, what is missing is named in plain words, and it will not go until you have it. You can override that, because some carriers do bill without a POD by arrangement, but it will not happen by accident and the override is on the record. If the email cannot be sent, nothing is marked submitted — an invoice claiming it went out when nobody was ever asked for the money is worse than no invoice.

Hours of service straight from the truck

Connect Motive or Samsara and the hours on a driver card come from the truck rather than from the last time somebody typed them in. Both are supported; connect whichever you already pay for. When a token is revoked or loses a permission you are told in the provider’s own words, which beats watching the numbers quietly go stale and wondering why.

Push a booked load into your TMS

If your book of record lives somewhere else, a booked load can go straight into it so nobody keys the same load twice. Loads stay ours until they are dispatched and yours after that — we keep sending status forward as your driver reports in, and we never reach back to overwrite something you changed on your side. Push one with Dry run first and see exactly what would be sent.

Your loads, in and out, as a spreadsheet

Export every load for a bookkeeper or an accountant. Bring your history over from whatever you were using before — it already recognises the column names other systems emit, like Customer, Origin City, PU Date and Linehaul, so you should not have to rename anything. Check the file first and it tells you exactly what would happen, row by row, without writing a thing. Re-importing the same file updates the same loads instead of doubling them.

API keys and webhooks, if you have a developer

Scoped keys, so a tool that only needs to read loads cannot touch your invoices, and revoking one does not break the others. Webhooks tell another system the moment a load offer arrives, a status changes, or paperwork lands — signed, retried when your server is down, and with every attempt listed so you can see what happened rather than guess.

Nothing on by default

Every connection here is off until you make it, and every credential is yours alone — stored against your company and encrypted, never visible to anyone else on the platform. Emailing the packet automatically on submit is a setting you turn on, not one you discover.

September 1, 2026

Broker email, authority checks, and the money end to end

The phone was only ever half of dispatch. This release takes on the inbox, the paperwork, and the part where you find out whether the broker can legally give you the load.

Your broker inbox, read and sorted

Connect the Gmail or Outlook mailbox your brokers already write to. Every message is read and tagged — load offer, rate confirmation, check call, document, or noise — and an offer becomes a scored load opportunity with the whole thread attached to it. Replies come back as drafts for you to approve. Turn auto-reply on and the AI will send a short acknowledgement by itself, but never on anything touching rate, commitment, MC verification, signature, paperwork, payment or insurance. Those always wait for you, and every suppressed reply is recorded with the reason.

The broker's authority, checked before you haul

The MC number was already captured on every intake. It is now checked against public FMCSA records while the load is being scored. Authority that is revoked or out of service is flagged plainly. A number that could not be found is reported as exactly that — MC numbers are misheard on the phone and mistyped in emails constantly, and "we could not check this" is a different sentence from "this broker is out of service".

Equipment checked against the trailers you own

A broker saying "flatbed, tarped" is now compared against your trailer list. A load you cannot haul is flagged while you are reading the offer rather than when the driver arrives at the shipper.

Invoiced, factored, settled

Invoice the day the truck unloads, submit straight to your factor, record the advance and the final payment. Aging buckets show what is outstanding and for how long, and overdue invoices raise a notification at 30, 45, 60 and 90 days — once each, not every sweep. Driver settlements run weekly and carry advances, lease, insurance, escrow and fuel card alongside the load earnings.

Texting that actually reaches the driver

US carriers silently drop business texts from an unregistered number: you get a delivery receipt, the driver gets nothing. Registration is now handled for you, the status is on your settings page in plain words, and the app refuses to send while it is pending rather than pretending. Driver consent is collected and e-signed with a PDF you can produce on demand, quiet hours are enforced in your timezone, and STOP is honoured the moment it lands.

Scorecards on work you actually delivered

Per driver, per broker, and per lane — revenue, profit, and on-time performance against the appointment, counting delivered loads only. Enough to tell which broker is worth calling back and which lane you are running out of habit.

Take on a carrier with one link

For dispatch services: send an invitation, and the carrier fills in their details, uploads authority, insurance, W-9 and a notice of assignment, and e-signs your dispatch agreement. Approve it and their account is created with every document already filed.

A help centre you do not have to log in to read

Thirty-one articles covering every screen and every symptom worth troubleshooting, written for dispatchers. Public deliberately — the guide to not being able to log in is no use behind a login. There is a "Read the guide" link on every page of the app, next to the training video.

June 1, 2026

Your AI dispatcher now holds a real phone conversation

Inbound calls used to end at a voicemail. Now they’re a guided conversation that captures the load while the broker is still on the line.

Brokers get a back-and-forth, not a beep

When a broker calls about a load, the AI asks for the pickup, delivery, pickup date, equipment, and rate one question at a time — and if they give several details in a single sentence, it captures all of them and skips ahead to whatever’s missing. The moment it has what it needs, a structured load opportunity appears on your dashboard. If the call gets garbled, it falls back to a recorded voicemail so nothing is lost.

A front door that knows who’s calling

Incoming calls start with a quick touch-tone menu: press 1 if you’re a driver, 2 if you’re a broker with a load, 0 for anything else. Drivers reach dispatch, brokers go straight into load intake, and everyone else leaves a message — no human triage required.

English and Spanish

Callers choose their language at the start of the call. The AI then listens, asks its questions, and replies in English or Spanish, with the same guided intake either way.

Driver check-ins by text or by call

Alongside SMS check-ins, the AI can now call a driver and walk through the check-in out loud — location, status, ETA, and anything they need — and turn the answers into a clean status update.

You decide what the AI asks

A new Settings screen lets owners and admins edit the questions the assistant asks brokers and drivers — reword them, reorder them, add your own, or spin up a brand-new intake flow. Changes take effect on the next call.

What we are building next

Not available yet

On the list, not in the product. No dates — we would rather ship it than promise it. Everything above this line is live today.

QuickBooks

Invoices and recorded payments through to your bookkeeping. Today they live here and your accountant re-keys them.

Tracking, without another app on the phone

Brokers ask you to install one more tracking app per load. We already know where the truck is, and telling them for you is the plan.

Broker setup packets that stay current

Your authority, insurance, W-9 and notice of assignment are on file here already. Getting set up with a new broker should not mean digging them out again.

Lane rates when your own history is still thin

Rate comparisons come from loads you have delivered, which is little help in your first month. Fixing that without inventing numbers is the hard part — we would rather show you nothing than a figure we cannot stand behind.

Clearer paperwork from drivers

A photo texted in is easy for a driver and hard on a factor. A link that keeps the image quality, with nothing to install.

One screen across every carrier you dispatch

If you dispatch for several carriers, each one is its own account today. One place to see all of them is coming.

See it answer your next load call.

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